Refund and Cancellation Policy
Effective1 October 2026
Qavio sells minutes as prepaid credit. There is no subscription, so nothing recurs and there is nothing to cancel. This page covers the only question that is left: getting money back for minutes you have not used.
There is nothing to cancel
You buy a pack of minutes once. Nothing renews, nothing is charged again, and your balance does not expire. If you stop using Qavio you are not billed, and no action is needed from you. Every new account also gets 30 free minutes, so you can try the product before any money changes hands.
Refund window
Within 7 days of a purchase, we will refund the unused portion of that purchase in full, for any reason. You do not have to justify the request.
"Unused" means what is still on your balance. If you bought 180 minutes and have spent 40 of them, we refund the value of the 140 that remain. If you have spent the whole pack, there is nothing left to refund, because the service it paid for has been delivered.
After 7 days we will still consider a request. See the next section.
When we refund outside the window
We will refund a purchase in full, whenever it happened, if:
- You were charged twice for the same pack, or charged for a pack that never arrived.
- Minutes were deducted by a fault on our side rather than by your use.
- We withdraw a feature you paid for, or close your account for a reason other than a breach of the Terms.
We will not refund minutes already spent, and we will decline a refund where the account was closed for breaching the acceptable use section of the Terms.
How to ask
Email info@qavio.ai from the address on your account, saying which purchase you mean. You do not need an order number; we can find it from your email. We reply within 2 business days and tell you the outcome.
How the money comes back
Minutes are sold through Dodo Payments, which is the merchant of record and the name on your card or bank statement. Approved refunds are issued by them, back to the original payment method. There is no other route: we cannot pay a refund to a different card or account.
Once issued, a refund usually appears within 5 to 10 business days, depending on your bank. The corresponding minutes are removed from your balance at the same time.
If you paid by direct UPI transfer rather than through the checkout, tell us in your email. We refund those by UPI to the address the payment came from.
Chargebacks
If something has gone wrong, please write to us first. A chargeback raised without contacting us costs more to resolve and takes longer for you than a refund does, and we would rather just pay it back.